Privacy Policy

Last Updated: December 2, 2025

1. Information We Collect

We collect information to provide better services to our users:

Account Information

Name, email address, password

Payment Information

Billing address, payment method details

Usage Data

Call logs, message history, phone numbers

Technical Data

IP address, browser type, device information

2. How We Use Your Information

Your information helps us:

Provide and maintain our VoIP services

Ensure reliable call quality and service delivery

Process payments and prevent fraud

Secure transaction processing and billing

Send service updates and technical notices

Keep you informed about your account and services

Improve our products and user experience

Analyze usage patterns to enhance features

3. Information Sharing

We do not sell your personal information.

We may share information with:

Service Providers

Twilio (calling services), Moneris (payment processing)

Legal Requirements

When required by law or to protect our rights

Business Transfers

In case of merger, acquisition, or asset sale

4. Data Security

We implement industry-standard security measures:

SSL/TLS encryption
Encrypted passwords
Access controls
Security audits

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Choice: You may request deletion of your account and data at any time.

6. Your Privacy Rights

Access

View your personal information

Correct

Update inaccurate data

Delete

Request data deletion

Export

Download your data

7. Cookies

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze site traffic and usage

8. Contact Us

Questions about privacy? Contact us at privacy@finespeak.net